Newsletter
Rob Heffernan
How fintech's customer experience playbook can transform your claimant satisfaction and boost settlement completion rates
Law firms handling class actions and mass settlements face a hidden problem that's costing them money and reputation - claimant experience. Often the focus for firms is legal strategy and case outcomes, but an outdated disbursement process might be undermining everything you've built. But it'
The Final Chapter in Class Action Settlements
Most people think the case ends when the money goes out. But for claims administrators, plaintiffs' counsel, and the courts, the real work begins. The critical final stage - Post-Distribution Accounting (PDA) - ensures transparency and accountability in how settlement funds actually reach class members: * How many class members
Settlement Administration in a Digital-First World
How To Meet Modern Claimant Expectations Settlement administration is undergoing a transformation. Today, claimants no longer compare their settlement experience to other legal processes - they compare it to every digital service they use daily, from banking apps to food delivery platforms. The Evolution of Claimant Expectations According to recent
Real-Time Settlement Dashboards Are Changing Claims Administration for Good.
Process millions of claims without fragmentation, detect fraud in real-time, and increase successful distributions Information has always been power. But until recently, that power came with significant limitations: delayed reporting, fragmented data sources, and a reactive approach to distribution management. Today, real-time visibility through modern settlement dashboards is changing how
The Hidden Operational Costs of Traditional Settlement Payments
A single uncashed settlement check costs administrators an average of $150 to track, reissue, and reconcile. Now multiply that by thousands of checks per settlement. The true cost of managing class action payments extends far beyond the visible expenses. Recent settlements reveal a complex web of operational burdens that drain
Banked and Unbanked: A Unified Payment Solution
The Challenge: Modern Settlement Administration Class action settlements distribute billions of dollars annually in the US. Today's administrators face a growing challenge: delivering payments efficiently to both banked and unbanked claimants. Using separate systems for these two groups increases costs and compliance risks. Administrators need a better way
Secure Fund Segregation
The Foundation of Reliable Settlement Distribution In Class Action Settlements, fund segregation isn't just a best practice—it's a fundamental requirement. These settlement funds are so distinct that they receive their own tax ID through a Qualified Settlement Fund (QSF), acknowledging that the money belongs to
Announcing Talli
Transforming Legal Settlements: How Talli is Redefining Digital Payments In the complex world of legal services, getting paid—and paying others—has always been a challenge. Endless paperwork, slow distribution processes, fraud, and rigid payment methods create friction for law firms, claims administrators, and the class members. Upstream of the
Starting with the End in Mind
Introduction The ultimate goal of class action settlements is to ensure that settlement funds reach the right claimants efficiently and accurately. With the rise of digitalisation and artificial intelligence (AI), there is an opportunity to improve the customer experience in class action settlements; but what defines a great customer experience